Hotjar experienced a notice incident on March 11, 2024, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 11, 2024, 10:54 AM UTC
We're investigating an issue with elevated latency in our database, which may cause longer load times, slower processing of sessions, and other delays in Hotjar functions. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- monitoring Mar 11, 2024, 11:28 AM UTC
The database performance has returned to the expected levels. Our engineers will monitor the situation to ensure that everything is back to normal.
- resolved Mar 11, 2024, 01:57 PM UTC
This incident is now resolved. Thanks for bearing with us!