Hotjar experienced a notice incident on May 15, 2024, lasting 12d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 15, 2024, 11:54 AM UTC
We're investigating an issue where some upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 may not have been billed correctly
- identified May 16, 2024, 11:27 AM UTC
Our engineers have identified the issue that led to this incident and are now working on a solution.
- identified May 17, 2024, 10:32 AM UTC
Invoices for upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 will be processed with a delay
- resolved May 28, 2024, 10:03 AM UTC
The delayed invoices for upgrades from an Observe Business Plan to an Observe Scale Plan will be processed by the end of today, 28 May 2024