Hotjar experienced a critical incident on June 3, 2024, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 03, 2024, 05:24 PM UTC
We're investigating an issue with session data being ingested. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- investigating Jun 03, 2024, 09:25 PM UTC
Our engineers are still actively investigating the problem, and working directly with our cloud provider to help us resolve it. We understand that this is impacting your use of Hotjar, so thank you for bearing with us while we work on a fix.
- investigating Jun 04, 2024, 08:27 AM UTC
Our engineers have deployed temporary changes to improve session capture handling while they continue to work with our cloud provider to find the root cause of this issue. Thank you for bearing with us while we work on a resolution.
- monitoring Jun 04, 2024, 12:26 PM UTC
Our engineers have returned data ingestion to regular levels and will be monitoring the situation for several hours to ensure there is no regression. Thanks for bearing with us!
- resolved Jun 05, 2024, 09:22 AM UTC
This incident is now resolved. Our engineers have resolved the issue with session data ingestion and will continue to work with our cloud provider to ensure continued success. Thanks for bearing with us!