Hotjar incident

Some plans not correctly activated

Notice Resolved View vendor source →

Hotjar experienced a notice incident on May 30, 2024, lasting 7d 20h. The incident has been resolved; the full update timeline is below.

Started
May 30, 2024, 02:16 PM UTC
Resolved
Jun 07, 2024, 10:27 AM UTC
Duration
7d 20h
Detected by Pingoru
May 30, 2024, 02:16 PM UTC

Update timeline

  1. identified May 30, 2024, 02:16 PM UTC

    We are investigating an issue where the plans for a small number of accounts are not correctly activated

  2. investigating May 30, 2024, 03:22 PM UTC

    Our engineers have identified the cause of the issue, and are working on a solution

  3. resolved Jun 07, 2024, 10:27 AM UTC

    Our engineers have resolved the issue and all plans are now correctly activated