Hotjar incident

Reactivation issue

Notice Resolved View vendor source →

Hotjar experienced a notice incident on September 11, 2024, lasting 19h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 12:42 PM UTC
Resolved
Sep 12, 2024, 08:13 AM UTC
Duration
19h 30m
Detected by Pingoru
Sep 11, 2024, 12:42 PM UTC

Update timeline

  1. investigating Sep 11, 2024, 12:42 PM UTC

    We’re investigating an issue with reactivation for a small number of Hotjar accounts. Our engineers are working to fix the issue. We’ll post a further update once the issue is resolved.

  2. monitoring Sep 11, 2024, 03:02 PM UTC

    Our engineering team have deployed a fix and we are now monitoring the issue.

  3. resolved Sep 12, 2024, 08:13 AM UTC

    This incident is now resolved. Thanks for bearing with us!