Hotjar incident

Some users can't access the individual survey from the survey list page

Notice Resolved View vendor source →

Hotjar experienced a notice incident on December 12, 2024, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2024, 04:42 PM UTC
Resolved
Dec 12, 2024, 06:04 PM UTC
Duration
1h 21m
Detected by Pingoru
Dec 12, 2024, 04:42 PM UTC

Update timeline

  1. investigating Dec 12, 2024, 04:42 PM UTC

    We’ve declared an incident to investigate reports of some users being unable to access survey-specific pages from the survey list. We’ve formed an incident response team and they’re investigating this together. We’ll post further updates to this incident report when we have them, but in the meantime we’re really sorry for the trouble with accessing your survey. Thanks a lot for bearing with us!

  2. resolved Dec 12, 2024, 06:04 PM UTC

    We’ve identified the root cause, deployed, and validated the fix has worked. We’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center. Thanks!