Hotjar incident

Some users run into "Something went wrong. please try again later." error

Hotjar experienced a notice incident on March 11, 2024 affecting insights.hotjar.com, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started: Mar 11, 2024, 08:09 PM UTC
Resolved: Mar 11, 2024, 09:46 PM UTC
Duration: 1h 37m
Detected by Pingoru: Mar 11, 2024, 08:09 PM UTC

Affected components

insights.hotjar.com

Update timeline

investigating Mar 11, 2024, 08:09 PM UTC

We're investigating an issue in Insights where some user accounts run into a "Something went wrong. please try again later." error. Our engineers are working to fix the issue ASAP, we will post updates to status.hotjar.com. Thanks for bearing with us while we look into this!
identified Mar 11, 2024, 08:19 PM UTC

We've identified the root cause of this incident, and a fix is being developed. We'll post an update to let you know once we move on to monitoring the fix. Thanks again for bearing with us!
resolved Mar 11, 2024, 09:46 PM UTC

This incident has been resolved. Thanks for bearing with us!