Hotjar experienced a notice incident on March 27, 2024 affecting Ingestion, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Ingestion
Update timeline
- monitoring Mar 27, 2024, 10:25 PM UTC
Our engineers detected an issue where ~25% of visitor sessions failed to process, for approximately 2 hours, starting at 18:25 GMT and ending at 20:25 GMT. This partial gap should be covered gradually by our sampling engine in the next hours. We expect the overall number of sessions for today to remain in line with your Observe plan(s). We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal. Thanks for bearing with us!
- resolved Mar 28, 2024, 01:26 AM UTC
This incident is now resolved. Thanks for your understanding!