Hotjar experienced a critical incident on April 2, 2024 affecting insights.hotjar.com, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
insights.hotjar.com
Update timeline
- investigating Apr 02, 2024, 03:02 PM UTC
We’re investigating an issue with our billing system. We have temporarily deactivated access to it whilst we investigate. Thanks for your patience whilst we look into this.
- investigating Apr 02, 2024, 03:12 PM UTC
We have temporarily disabled access to the checkout process and invoices while we investigate this issue. We'll be sure to post an update as soon as these features are back available again. Thanks for you patience while we look into this!
- investigating Apr 02, 2024, 05:39 PM UTC
This incident is now resolved. Thanks for bearing with us!
- resolved Apr 02, 2024, 05:41 PM UTC
This incident is now resolved. Thanks for bearing with us!