Hotjar incident

Sign-up flow leads to Survey creation instead of Overview page

Notice Resolved View vendor source →

Hotjar experienced a notice incident on April 18, 2024, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 02:13 PM UTC
Resolved
Apr 18, 2024, 05:11 PM UTC
Duration
2h 57m
Detected by Pingoru
Apr 18, 2024, 02:13 PM UTC

Update timeline

  1. investigating Apr 18, 2024, 02:13 PM UTC

    We're investigating an issue where users will enter the Survey creation flow after signing up for a new account. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

  2. identified Apr 18, 2024, 03:14 PM UTC

    We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

  3. resolved Apr 18, 2024, 05:11 PM UTC

    This incident is now resolved. Thanks for bearing with us!