Hotjar incident

Bundle Discount applied incorrectly to some accounts

Notice Resolved View vendor source →

Hotjar experienced a notice incident on June 7, 2024, lasting 3d 5h. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2024, 10:37 AM UTC
Resolved
Jun 10, 2024, 04:07 PM UTC
Duration
3d 5h
Detected by Pingoru
Jun 07, 2024, 10:37 AM UTC

Update timeline

  1. identified Jun 07, 2024, 10:37 AM UTC

    The Bundle Discount has been applied incorrectly to a small number of accounts

  2. investigating Jun 07, 2024, 10:38 AM UTC

    Our engineers have identified the cause, and are working on a solution

  3. resolved Jun 10, 2024, 04:07 PM UTC

    Our engineers have resolved the issue and customers got back the proper discount