Hotjar experienced a notice incident on July 17, 2024, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 17, 2024, 08:55 AM UTC
Our engineers have identified an issue that means you may see an error when trying to access your Insights account. We have identified the source of the issue and are working on a fix. Thanks for bearing with us!
- monitoring Jul 17, 2024, 09:13 AM UTC
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
- resolved Jul 17, 2024, 11:59 AM UTC
This incident is now resolved. Thanks for bearing with us!