Hotjar incident

Some customers unable to modify their subscription

Notice Resolved View vendor source →

Hotjar experienced a notice incident on August 22, 2024, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 01:32 PM UTC
Resolved
Aug 22, 2024, 02:21 PM UTC
Duration
49m
Detected by Pingoru
Aug 22, 2024, 01:32 PM UTC

Update timeline

  1. investigating Aug 22, 2024, 01:32 PM UTC

    We've received reports that customers are unable to modify their subscription. Our team is investigating this issue and plan to get this resolved as soon as possible.

  2. identified Aug 22, 2024, 01:38 PM UTC

    Our engineers have identified the issue and are working on a fix.

  3. monitoring Aug 22, 2024, 01:49 PM UTC

    Our engineers have implemented a fix for this issue and customers should now be able to manage their subscriptions without error. We will continue to monitor this situation to confirm that the fix was successful.

  4. resolved Aug 22, 2024, 02:21 PM UTC

    This incident is resolved. Thanks for bearing with us!