Hotjar experienced a minor incident on November 14, 2024 affecting Ingestion, lasting 21h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 14, 2024, 07:09 PM UTC
We're investigating an issue with lagging session ingestion. Sessions may take longer to appear in your account. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- investigating Nov 14, 2024, 07:13 PM UTC
While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC. The lost sessions are compensated by increasing session capture for the following hours.
- investigating Nov 14, 2024, 07:18 PM UTC
While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC. We're sorry for the sessions that couldn't be captured. These will be compensated by increasing session capture for the following hours.
- resolved Nov 15, 2024, 04:28 PM UTC
This incident is now resolved. Thanks for bearing with us!