Hosted Graphite Outage History

Delayed AWS Cloudwatch => HG ingestion is only occurring on certain Hosted Graphite accounts, and a fix is being implemented. UPDATE: this issue has been resolved

We're experiencing network instability with our Data Center provider, resulting in slightly delayed ingestion time. UPDATE: this issue is now marked as 'Resolved'

Website recovered

We are investigating the cause of the website outage. UPDATE: there was a brief outage at our data center causing downtime on Hosted Graphite systems from: 21:00-21:11 UTC Hetzner Status Details can be seen here: https://status.hetzner.com/incident/5e901309-0873-42af-90c5-84f38304f592

We are working to restore any instances of Grafana that are currently down. Update: we have located the cause of the issue and are implementing a fix. Update2: This incident has been resolved. If your Grafana instance is still down for any reason, please let us know: [email protected]

We're experiencing delays in AWS metric collection for the US-East-1 region and are actively investigating the cause.

At this moment we are seeing any more issues with the 30s resolution. If you experience any issues, please don't hesitate to reach out.

All systems are operational. If you are still experiencing issues, please don't hesitate to contact us.

We are continuing to monitor the incident. We had to remove the IP endpoint: 136.243.28.200. If you were using this endpoint please update to any of other direct IPs to avoid any other disruptions. 195.201.153.19 195.201.153.20 144.76.143.215 176.9.21.64 136.243.95.166 136.243.95.165 94.130.127.162

Our data storage clusters are experiencing longer GET times than usual, we are actively investigating the cause and solution around this issue. 10/7 6:36 UTC: We have implemented a fix and this issue is now being marked as resolved.

Connectivity with our provider has been restored and all dashboard instances should be operational. If you encounter an issue, please don't hesitate to reach out to get it fixed.

We had an incident on 8/3 with a DB server that stores data for the 3600s resolution. This is only affecting some metrics and we are working to recover the data shortly. Please reach out to us with any questions or concerns: [email protected] We have identified the issues and we have a started the data recovery process. 8/11/25 All 3600s data has been recovered, please reach out to us if you notice any metric series that are not rendering historic data from before 8/3/25. [email protected]

Annotations rendering issue, a fix has been implemented

We've been notified of a fix. Service should return to normal

All Grafana instances are back up and running smoothly.

Network connectivity has returned to normal