Hosted Graphite had 15 outages in the last 2 years — averaging 0.6 incidents per month.
There were 15 Hosted Graphite outages since August 25, 2025. Each is summarised below — incident details, duration, and resolution information.
Ongoing incident with our Hetzner data center
We have noticed some ingestions problems with our Heroku integration. We are looking into restoring the service as soon as possible.
We are currently experiencing connectivity issues with the AWS US-West region affection ingestion of AWS Cloudwatch metrics.
Delayed AWS Cloudwatch => HG ingestion is only occurring on certain Hosted Graphite accounts, and a fix is being implemented. UPDATE: this issue has been resolved
We're experiencing network instability with our Data Center provider, resulting in slightly delayed ingestion time. UPDATE: this issue is now marked as 'Resolved'
Website recovered
We are investigating the cause of the website outage. UPDATE: there was a brief outage at our data center causing downtime on Hosted Graphite systems from: 21:00-21:11 UTC Hetzner Status Details can be seen here: https://status.hetzner.com/incident/5e901309-0873-42af-90c5-84f38304f592
We are working to restore any instances of Grafana that are currently down. Update: we have located the cause of the issue and are implementing a fix. Update2: This incident has been resolved. If your Grafana instance is still down for any reason, please let us know: [email protected]
We're experiencing delays in AWS metric collection for the US-East-1 region and are actively investigating the cause.
At this moment we are seeing any more issues with the 30s resolution. If you experience any issues, please don't hesitate to reach out.
All systems are operational. If you are still experiencing issues, please don't hesitate to contact us.
We are continuing to monitor the incident. We had to remove the IP endpoint: 136.243.28.200. If you were using this endpoint please update to any of other direct IPs to avoid any other disruptions. 195.201.153.19 195.201.153.20 144.76.143.215 176.9.21.64 136.243.95.166 136.243.95.165 94.130.127.162
We are continuing to monitor the incident. We had to remove the IP endpoint: 136.243.28.200. If you were using this endpoint please update to any of other direct IPs to avoid any other disruptions. 195.201.153.19 195.201.153.20 144.76.143.215 176.9.21.64 136.243.95.166 136.243.95.165 94.130.127.162
Our data storage clusters are experiencing longer GET times than usual, we are actively investigating the cause and solution around this issue. 10/7 6:36 UTC: We have implemented a fix and this issue is now being marked as resolved.
We are experiencing an issue that may cause delayed alerts for some users, and we are working on a fix to resolve this issue.
Connectivity with our provider has been restored and all dashboard instances should be operational. If you encounter an issue, please don't hesitate to reach out to get it fixed.