Hosted Graphite Outage History
Hosted Graphite is up right nowPingoru has recorded 26 incidents for Hosted Graphite: 13 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 2 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 1 of 557 (0%) |
Incidents, newest first
Minor October 15, 2026 Network Connectivity Issues with our Data Center 33m section-235528 (Website), section-235528 (Ingestion By Protocol)
Started Oct 15, 2026, 07:44 PM UTC· resolved Oct 15, 2026, 08:17 PM UTC
- investigating Oct 15, 2026, 07:44 PM UTC
We are experiencing network connectivity issues with our data center. Events like this typically resolve within an hour and missing data should backfill: https://status.hetzner.com/incident/cd31dd45-f431-4639-8f9a-d4bfb5353f30 We will keep you updated as our internal investigations continue and we're sorry for any inconvenience.
- resolved Oct 15, 2026, 08:17 PM UTC
Update: ingestion has resumed and stabilized
Major June 27, 2026 Connectivity Issues with our Data Center – section-235528 (Website), section-235528 (Graph rendering), section-235528 (Ingestion By Protocol), section-235700 (Heroku integration) and 3 more
Started Jun 27, 2026, 06:39 PM UTC· resolved Jun 27, 2026, 06:39 PM UTC
- resolved Jun 27, 2026, 06:39 PM UTC
Ongoing incident with our Hetzner data center UPDATE: there was an outage at Hetzner causing website and ingestion downtime from about 18:45-19:35 UTC
Minor June 19, 2026 Heroku Ingestion – section-235700 (Heroku integration)
Started Jun 19, 2026, 11:39 PM UTC· resolved Jun 19, 2026, 11:39 PM UTC
- resolved Jun 19, 2026, 11:39 PM UTC
We have noticed some ingestions problems with our Heroku integration. We are looking into restoring the service as soon as possible.
Minor May 10, 2026 AWS Connectivity Issues with US-West Regions – section-235700 (AWS Regions)
Started May 10, 2026, 12:50 PM UTC· resolved May 10, 2026, 12:50 PM UTC
- resolved May 10, 2026, 12:50 PM UTC
We are currently experiencing connectivity issues with the AWS US-West region affection ingestion of AWS Cloudwatch metrics.
Minor April 9, 2026 Delayed Ingestion for Some AWS Integration Users – section-235528 (Ingestion By Protocol), section-235528 (Ingestion By Protocol)
Started Apr 09, 2026, 06:31 PM UTC· resolved Apr 09, 2026, 06:31 PM UTC
- resolved Apr 09, 2026, 06:31 PM UTC
Delayed AWS Cloudwatch => HG ingestion is only occurring on certain Hosted Graphite accounts, and a fix is being implemented. UPDATE: this issue has been resolved
Minor March 20, 2026 AWS Connectivity Issues with US-East-1 – section-235528 (Ingestion By Protocol), section-235700 (AWS Regions), section-235528 (Ingestion By Protocol)
Started Mar 20, 2026, 04:24 PM UTC· resolved Mar 20, 2026, 04:24 PM UTC
- resolved Mar 20, 2026, 04:24 PM UTC
We are currently experiencing connections issues with AWS specifically US-EAST. There could be delays in ingestion from Cloudwatch services. We are currently investigating the incident. UPDATE: this is resolved and missing metrics will backfill
Minor February 25, 2026 Website recovered –
Started Feb 25, 2026, 09:15 PM UTC· resolved Feb 25, 2026, 09:15 PM UTC
No vendor updates were posted for this incident.
Major February 25, 2026 Website rendering Issues – section-235528 (Website), section-235528 (Website)
Started Feb 25, 2026, 09:11 PM UTC· resolved Feb 25, 2026, 09:11 PM UTC
- resolved Feb 25, 2026, 09:11 PM UTC
We are investigating the cause of the website outage. UPDATE: there was a brief outage at our data center causing downtime on Hosted Graphite systems from: 21:00-21:11 UTC Hetzner Status Details can be seen here: https://status.hetzner.com/incident/5e901309-0873-42af-90c5-84f38304f592
Major January 28, 2026 Hosted Grafana Connectivity Issues – section-235528 (Graph rendering), section-235528 (Graph rendering)
Started Jan 28, 2026, 09:46 PM UTC· resolved Jan 28, 2026, 09:46 PM UTC
- resolved Jan 28, 2026, 09:46 PM UTC
We are working to restore any instances of Grafana that are currently down. Update: we have located the cause of the issue and are implementing a fix. Update2: This incident has been resolved. If your Grafana instance is still down for any reason, please let us know: [email protected]
Minor November 12, 2025 AWS metric collection delays – section-235700 (AWS Regions)
Started Nov 12, 2025, 12:39 PM UTC· resolved Nov 12, 2025, 12:39 PM UTC
- resolved Nov 12, 2025, 12:39 PM UTC
We're experiencing delays in AWS metric collection for the US-East-1 region and are actively investigating the cause.
Minor October 24, 2025 Intermiten Ingestion Delay in the 30s cluster. – section-235528 (Graph rendering), section-235528 (Ingestion By Protocol), section-235700 (Heroku integration), section-235528 (Graph rendering) and 1 more
Started Oct 24, 2025, 04:52 PM UTC· resolved Oct 24, 2025, 04:52 PM UTC
- resolved Oct 24, 2025, 04:52 PM UTC
At this moment we are seeing any more issues with the 30s resolution. If you experience any issues, please don't hesitate to reach out.
Minor October 23, 2025 Ingestion Delay in the 30s cluster. – section-235528 (Graph rendering), section-235528 (Ingestion By Protocol), section-235528 (Graph rendering), section-235528 (Ingestion By Protocol)
Started Oct 23, 2025, 12:33 AM UTC· resolved Oct 23, 2025, 12:33 AM UTC
- resolved Oct 23, 2025, 12:33 AM UTC
All systems are operational. If you are still experiencing issues, please don't hesitate to contact us.
Minor October 13, 2025 Ingestion Delay – section-235528 (Ingestion By Protocol), section-235700 (Heroku integration), section-235528 (Ingestion By Protocol)
Started Oct 13, 2025, 10:23 PM UTC· resolved Oct 13, 2025, 10:23 PM UTC
- resolved Oct 13, 2025, 10:23 PM UTC
We are continuing to monitor the incident. We had to remove the IP endpoint: 136.243.28.200. If you were using this endpoint please update to any of other direct IPs to avoid any other disruptions. 195.201.153.19 195.201.153.20 144.76.143.215 176.9.21.64 136.243.95.166 136.243.95.165 94.130.127.162
Minor October 7, 2025 Graph Rendering Latency – section-235528 (Graph rendering)
Started Oct 07, 2025, 05:14 PM UTC· resolved Oct 07, 2025, 05:14 PM UTC
- resolved Oct 07, 2025, 05:14 PM UTC
Our data storage clusters are experiencing longer GET times than usual, we are actively investigating the cause and solution around this issue. 10/7 6:36 UTC: We have implemented a fix and this issue is now being marked as resolved.
Minor August 26, 2025 Delayed Alerting – section-235528 (Website)
Started Aug 26, 2025, 07:56 PM UTC· resolved Aug 26, 2025, 07:56 PM UTC
- resolved Aug 26, 2025, 07:56 PM UTC
We are experiencing an issue that may cause delayed alerts for some users, and we are working on a fix to resolve this issue.
Minor August 25, 2025 Dashboard Connectivity Issues – section-235528 (Graph rendering)
Started Aug 25, 2025, 11:11 PM UTC· resolved Aug 25, 2025, 11:11 PM UTC
- resolved Aug 25, 2025, 11:11 PM UTC
Connectivity with our provider has been restored and all dashboard instances should be operational. If you encounter an issue, please don't hesitate to reach out to get it fixed.
Minor August 6, 2025 3600s Data Affected – section-235528 (Graph rendering)
Started Aug 06, 2025, 08:50 PM UTC· resolved Aug 06, 2025, 08:50 PM UTC
- resolved Aug 06, 2025, 08:50 PM UTC
We had an incident on 8/3 with a DB server that stores data for the 3600s resolution. This is only affecting some metrics and we are working to recover the data shortly. Please reach out to us with any questions or concerns: [email protected] We have identified the issues and we have a started the data recovery process. 8/11/25 All 3600s data has been recovered, please reach out to us if you notice any metric series that are not rendering historic data from before 8/3/25. [email protected]
Major June 28, 2025 Dashboard Instability – section-235528 (Graph rendering)
Started Jun 28, 2025, 04:40 PM UTC· resolved Jun 28, 2025, 04:40 PM UTC
- resolved Jun 28, 2025, 04:40 PM UTC
Dashboard is currently unavailable for a small percentage of our users. This issue is related to connection with our Kubernetes service provider. We are working on fixing the issue and dashboards will be available soon.
Minor May 5, 2025 Annotations Degraded – section-235528 (Graph rendering)
Started May 05, 2025, 06:27 PM UTC· resolved May 05, 2025, 06:27 PM UTC
- resolved May 05, 2025, 06:27 PM UTC
Annotations rendering issue, a fix has been implemented
Minor March 2, 2025 Datacenter Provider Network Issues 14m section-235528 (Graph rendering), section-235528 (Ingestion By Protocol)
Started Mar 02, 2025, 01:17 PM UTC· resolved Mar 02, 2025, 01:31 PM UTC
- investigating Mar 02, 2025, 01:17 PM UTC
Our partnered data center has notified us of network issues which could impact our applications service.
- resolved Mar 02, 2025, 01:31 PM UTC
We've been notified of a fix. Service should return to normal
Major February 11, 2025 Grafana Instances Down 55m section-235528 (Graph rendering)
Started Feb 11, 2025, 11:05 PM UTC· resolved Feb 12, 2025, 12:00 AM UTC
- investigating Feb 11, 2025, 11:05 PM UTC
We are rebooting some nodes that host Grafana instances, if you're experiencing any Grafana downtime, your instance should back up shortly.
- resolved Feb 12, 2025, 12:00 AM UTC
All Grafana instances are back up and running smoothly.
Minor February 4, 2025 AWS [us-west-2] Connectivity Issues 10h 9m section-235700 (AWS Regions), section-235528 (Ingestion By Protocol)
Started Feb 04, 2025, 12:57 PM UTC· resolved Feb 04, 2025, 11:07 PM UTC
- investigating Feb 04, 2025, 12:57 PM UTC
Experiencing poor connect between our ingestion layer and AWS us-west-2 networks
- resolved Feb 04, 2025, 11:07 PM UTC
Network connectivity has returned to normal