Honeycomb.io incident

A font package is causing boards to fail

Major Resolved View vendor source →

Honeycomb.io experienced a major incident on March 5, 2025 affecting ui.honeycomb.io - US1 App Interface and ui.eu1.honeycomb.io - EU1 App Interface, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 01:38 PM UTC
Resolved
Mar 05, 2025, 03:15 PM UTC
Duration
1h 37m
Detected by Pingoru
Mar 05, 2025, 01:38 PM UTC

Affected components

ui.honeycomb.io - US1 App Interfaceui.eu1.honeycomb.io - EU1 App Interface

Update timeline

  1. investigating Mar 05, 2025, 01:38 PM UTC

    We started seeing errors on Mar 4 around 4pm PST that boards were not rendering. Some boards have this issue, but not all. A single customer might have a mix of boards that have this issue and boards that are fine. Board data doesn't appear to be affected.

  2. resolved Mar 05, 2025, 03:15 PM UTC

    The incident has been resolved.