Honeybadger incident

Increased response times and timeouts

Major Resolved View vendor source →

Honeybadger experienced a major incident on February 6, 2024 affecting Web Application, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2024, 08:59 PM UTC
Resolved
Feb 06, 2024, 11:19 PM UTC
Duration
2h 19m
Detected by Pingoru
Feb 06, 2024, 08:59 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Feb 06, 2024, 08:59 PM UTC

    We are currently experiencing elevated response times and timeouts from our web application.

  2. investigating Feb 06, 2024, 09:02 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 06, 2024, 09:42 PM UTC

    We've identified an issue with aggregate database queries and are working on a fix.

  4. monitoring Feb 06, 2024, 11:03 PM UTC

    We've resolved an issue with query contention, and web application service has been restored. Our API pipeline was unaffected by this incident. Some charts on the reports tab may be outdated until we update project counts. We'll continue to monitor the situation. Sorry for the inconvenience!

  5. resolved Feb 06, 2024, 11:19 PM UTC

    This incident has been resolved.