Honestly experienced a major incident on April 9, 2020 affecting Webapp and Email services and 1 more component, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2020, 09:36 PM UTC
We are currently experiencing a service disruption. Our Infrastructure team is working to identify the root cause
- identified Apr 09, 2020, 09:37 PM UTC
The issue has been identified and a fix is being implemented. We will send an additional update in 30 minutes.
- identified Apr 09, 2020, 09:49 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 09, 2020, 10:08 PM UTC
The team is currently applying the fix. The next update will be in 1 hour.
- identified Apr 09, 2020, 11:08 PM UTC
We are continuing to work on a fix for this issue. Next update in 1 hour.
- monitoring Apr 10, 2020, 12:05 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 10, 2020, 12:38 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 10, 2020, 12:55 AM UTC
This incident has been resolved. The system is operating normally.