Homerun incident
Delay in sending and receiving emails and invites
Homerun experienced a major incident on October 22, 2020 affecting Homerun ATS, lasting 5h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 22, 2020, 10:40 AM UTC
We are currently investigating this issue.
- identified Oct 22, 2020, 01:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 22, 2020, 01:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2020, 06:49 AM UTC
This incident has been resolved.
- postmortem Oct 23, 2020, 06:49 AM UTC
On Thursday afternoon, October 23rd 2020, we experienced a delay in the delivery of emails sent from Homerun. This started around 11.30 AM \(GMT\+1\). Emails included in the delay: * notifications about new candidates, todo’s, and events * invites to new Homerun users * emails from candidates to Homerun users * confirmation emails to candidates * emails and event invites to and for candidates Around 6.00 PM \(GMT\+1\) all delayed emails were delivered and the issue was resolved. There is currently no delay in the delivery of emails sent from Homerun. We apologise for the inconvenience. If you have any questions, feel free to reach out to us on [email protected]