Holvi Outage History

Started May 29, 2026, 09:06 AM UTC· resolved Jun 01, 2026, 10:26 AM UTC

1. monitoring May 29, 2026, 09:06 AM UTC

   We have detected disruptions in receiving SMS messages with some mobile operators. This may cause disruptions in receiving verification codes from Holvi. We are working hard to fix the issue and get everything running smoothly again. We apologise for the inconvenience!

2. resolved Jun 01, 2026, 10:26 AM UTC

   This incident has been resolved.

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Started Mar 04, 2026, 02:12 PM UTC· resolved Mar 05, 2026, 07:48 AM UTC

1. investigating Mar 04, 2026, 02:12 PM UTC

   We're currently investigating an issue where some customers are unable to confirm card payments in the Holvi app. Our team is actively working on a fix. We'll update this page as soon as the issue is resolved. Einige Kund:innen haben derzeit Probleme bei der Bestätigung von Kartenzahlungen Aktuell untersuchen wir ein Problem, bei dem einige Kund:innen Kartenzahlungen in der Holvi App nicht bestätigen können. Unser Team arbeitet bereits an einer Lösung. Wir aktualisieren diese Seite, sobald das Problem behoben ist. Osalla asiakkaista ongelmia korttimaksujen vahvistamisessa Tutkimme ongelmaa, jonka vuoksi osa asiakkaista ei voi vahvistaa korttimaksuja Holvi-sovelluksessa. Työskentelemme korjauksen parissa, ja päivitämme tämän statuksen heti, kun ongelma on ratkaistu.

2. resolved Mar 05, 2026, 07:48 AM UTC

   This incident has been resolved.

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Started Jan 30, 2026, 12:09 PM UTC· resolved Jan 30, 2026, 04:01 PM UTC

1. investigating Jan 30, 2026, 12:09 PM UTC

   We’re currently experiencing an issue with sending e-invoices due to a problem at one of our external partners. Some e-invoices may be delayed or rejected. Our team is working closely with the provider to resolve this. We’ll share updates if there’s anything new to communicate.

2. resolved Jan 30, 2026, 04:01 PM UTC

   This incident has been resolved.

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Started Oct 09, 2025, 05:57 AM UTC· resolved Oct 09, 2025, 09:33 AM UTC

1. investigating Oct 09, 2025, 05:57 AM UTC

   Our third-party provider is currently experiencing issues processing Verification of Payee information for incoming payments to Finnish IBANs. Please note that this error message does not prevent the payments from being completed. We are working together to resolve the issue as soon as possible and apologize for any inconvenience caused.

2. resolved Oct 09, 2025, 09:33 AM UTC

   This incident has been resolved.

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Started Sep 26, 2025, 12:35 PM UTC· resolved Sep 26, 2025, 03:46 PM UTC

1. investigating Sep 26, 2025, 12:35 PM UTC

   We are observing issues with SEPA Instant payments processing, and are actively looking into it. In the meantime, please use the standard SEPA payment method. We apologize for any inconvenience caused.

2. resolved Sep 26, 2025, 03:46 PM UTC

   This incident has been resolved.

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Started Sep 12, 2025, 07:50 PM UTC· resolved Sep 15, 2025, 09:26 AM UTC

1. investigating Sep 12, 2025, 07:50 PM UTC

   We have identified an issue with incoming SEPA payments in Finland and are working to resolve it.

2. resolved Sep 15, 2025, 09:26 AM UTC

   We’re processing payments again and the issue is resolved. Some customers may still see slight delays while we catch up on transactions. Everything is back to normal.

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Started Sep 08, 2025, 09:09 AM UTC· resolved Sep 08, 2025, 11:46 AM UTC

1. investigating Sep 08, 2025, 09:09 AM UTC

   Since 6 September, instant payments have not gone through and remain unavailable. All instant payments from this period need to be reinitiated – please use regular SEPA transfers instead. We are working on a fix and will share updates here.

2. identified Sep 08, 2025, 09:12 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Sep 08, 2025, 11:46 AM UTC

   Instant payments issue – resolved The technical issue has been fixed and services are fully operational. Instant payments sent between 6 September and 8 September ~09:00 CET did not go through and need to be reinitiated. Regular SEPA payments may have been delayed on 8 September morning but have since been processed.

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Started Jul 28, 2025, 08:15 AM UTC· resolved Aug 08, 2025, 05:02 AM UTC

1. investigating Jul 28, 2025, 08:15 AM UTC

   Visa card top-ups are temporarily unavailable due to a technical issue. This only affects customers if they use a Visa card to top up their Holvi account. Mastercard, SEPA Instant and Finnish bank buttons still work as normal. We’re working on a fix. Echtzeit-Einzahlungen per Visa-Karte über die Top-Up-Funktion sind vorübergehend nicht möglich. Dies betrifft nur Kund*innen, die ihr Holvi Konto per Visa-Karte über die Top-Up-Funktion aufladen. Mastercard und Echtzeitüberweisungen (SEPA Instant) funktionieren wie gewohnt. Wir arbeiten an einer Lösung. Visa-korteilla tehdyt Top up -pikasiirrot ovat väliaikaisesti pois käytöstä teknisen ongelman vuoksi. Tämä koskee sinua vain, jos käytät Visa-korttia Holvi-tilisi lataamiseen. Mastercard, SEPA-pikasiirrot ja suomalaiset pankkipainikkeet toimivat edelleen normaalisti. Työskentelemme parhaillaan korjauksen parissa.

2. investigating Aug 05, 2025, 07:54 AM UTC

   We are continuing to investigate this issue.

3. resolved Aug 08, 2025, 05:02 AM UTC

   This incident has been resolved.

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Started Nov 01, 2024, 10:37 AM UTC· resolved Nov 02, 2024, 07:11 AM UTC

1. investigating Nov 01, 2024, 10:37 AM UTC

   We’re currently facing issues with Holvi debit card payments requiring 3D Secure (3DS) authentication. This may prevent Holvi customers from completing online purchases in apps or shops that use 3D Secure. Our team is working on a fix and aims to resolve this as soon as possible. Thank you for your patience – we’ll keep you updated here.

2. resolved Nov 02, 2024, 07:11 AM UTC

   This incident has been resolved.

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