Holvi incident
We’re fixing a disruption that prevents some customers from starting a live chat with us
Holvi experienced a minor incident on April 19, 2021 affecting Holvi Support Site, lasting 15d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 19, 2021, 01:52 PM UTC
We’ve noticed that the cookie settings of some browsers prevent some of our customers from starting a live chat with us after selecting the option in our chatbot Solvi. Our team has identified the issue and is working on a solution. This only concerns Finnish-speaking and German-speaking customers. Wir haben eine Störung festgestellt, wegen der manche Kund*innen den Holvi Live-Chat aktuell nicht nutzen können. Der Grund hierfür sind bestimmte Cookie-Einstellungen des Browsers. Unser Team hat den Fehler bereits identifiziert und arbeitet an der Lösung. Wer von der Störung des Live-Chats betroffen ist, erreicht uns weiterhin wie gewohnt über den folgenden Link: https://support.holvi.com/hc/de/requests/new Olemme huomanneet, että joidenkin selainten evästeasetukset estävät osaa asiakkaistamme aloittamasta live-chattia kanssamme chatbotissamme Solvissa. Olemme tunnistaneet ongelman ja työskentelemme löytääksemme ratkaisun. Jos et saa meihin yhteyttä chatissa, voit lähettää meille tukipyynnön täältä: https://support.holvi.com/hc/fi/requests/new
- investigating Apr 20, 2021, 06:47 AM UTC
We are continuing to investigate this issue.
- identified Apr 20, 2021, 02:07 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 26, 2021, 09:42 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 04, 2021, 01:58 PM UTC
This incident has been resolved.