Holvi incident

Fixing an issue with the Holvi Online Store and Top-Ups

Notice Resolved View vendor source →

Holvi experienced a notice incident on May 3, 2024 affecting Holvi Online store, lasting 95d 19h. The incident has been resolved; the full update timeline is below.

Started
May 03, 2024, 11:53 AM UTC
Resolved
Aug 07, 2024, 07:05 AM UTC
Duration
95d 19h
Detected by Pingoru
May 03, 2024, 11:53 AM UTC

Affected components

Holvi Online store

Update timeline

  1. investigating May 03, 2024, 11:53 AM UTC

    Unfortunately some transactions are being incorrectly displayed in Online Store payments and Top-Ups. Our team is currently working on a fix and we hope to solve this soon.

  2. investigating May 06, 2024, 12:03 PM UTC

    We've noticed that Online Store payments and Top-Ups are taking longer to process than usual. Our team is fixing it. Thanks for your patience!

  3. investigating May 07, 2024, 01:32 PM UTC

    We've noticed that Online Store payments and Top-Ups are taking longer to process than usual. We are still currently working on this to solve the issue. Thanks for your patience!

  4. investigating May 08, 2024, 04:24 PM UTC

    We've noticed that some card payments and Top-Ups are taking longer to process than usual. Our team is fixing this. Thanks for your patience!

  5. resolved Aug 07, 2024, 07:05 AM UTC

    This incident has been resolved.