Hive incident

Delayed transactional emails due to third-party provider issue

Major Resolved View vendor source →

Hive experienced a major incident on June 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 12:05 AM UTC
Resolved
Jun 02, 2026, 09:00 AM UTC
Duration
—
Detected by Pingoru
Jun 04, 2026, 12:05 AM UTC

Update timeline

  1. resolved Jun 04, 2026, 12:05 AM UTC

    On June 2, 2026, some Hive transactional emails were delayed due to an error by our third-party email provider. The provider incorrectly interrupted normal delivery, and limited communication from them slowed resolution. Paused emails were queued, then released and delivered after service was restored. We understand this may have had a major impact on your day-to-day operations. We are reducing dependence on our current provider path for critical transactional email by adding: 1. Durable provider-agnostic queueing 2. Redundancy for critical sends 3. Safer switchover controls 4. Better monitoring for delivery delays and failures Current status: Resolved. Transactional email delivery has resumed, and follow-up reliability work is underway.