Hive incident

Production Services Issues Identified

Notice Resolved View vendor source →

Hive experienced a notice incident on March 19, 2021 affecting Web Application and Document Proofing and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2021, 12:48 AM UTC
Resolved
Mar 19, 2021, 02:42 AM UTC
Duration
1h 54m
Detected by Pingoru
Mar 19, 2021, 12:48 AM UTC

Affected components

Web ApplicationDocument ProofingDesktop ApplicationMessaging and NotificationsMobile Application

Update timeline

  1. investigating Mar 19, 2021, 01:15 AM UTC

    Issue with Production services impacting some users.

  2. investigating Mar 19, 2021, 01:16 AM UTC

    We have implemented remediating efforts and restored services. We are continuing triage efforts and additional preventative measures.

  3. investigating Mar 19, 2021, 01:48 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 19, 2021, 01:49 AM UTC

    We have resolved the issue and are monitoring for any residual effects.

  5. resolved Mar 19, 2021, 02:42 AM UTC

    This incident has been resolved.