Hive incident
Database performance issues causing partial service outages across the platform
Hive experienced a major incident on October 13, 2021 affecting Document Proofing and Desktop Application and 1 more component, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2021, 02:28 PM UTC
We are currently investigating this issue.
- investigating Oct 13, 2021, 02:28 PM UTC
We are continuing to investigate this issue.
- investigating Oct 13, 2021, 02:29 PM UTC
We are continuing to investigate this issue.
- investigating Oct 13, 2021, 02:31 PM UTC
We have identified the likely source and are currently working to remediate and restore service.
- investigating Oct 13, 2021, 04:26 PM UTC
Our DB PaaS provider is currently experiencing an outage that has been preventing our normal scale-up process (https://status.cloud.mongodb.com/incidents/bkzhxk9db0nr) and we are continuing to work on other mitigating options while we wait for them to fully restore service.
- investigating Oct 13, 2021, 05:03 PM UTC
We continuing to work on mitigating efforts while we work with our DB provider to restore our scaling functionality.
- investigating Oct 13, 2021, 05:37 PM UTC
We have completed a manual scaling increase and are currently redeploying our services to re-sync and restore service.
- monitoring Oct 13, 2021, 07:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2021, 08:20 PM UTC
This incident has been resolved.