Hive experienced a major incident on September 29, 2022 affecting Web Application and Desktop Application, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 29, 2022, 12:15 PM UTC
We've identified an issue with project loading due to a recent deployment. A fix is currently rolling out and expected to resolve loading issues shortly.
- monitoring Sep 29, 2022, 12:45 PM UTC
The fix has been deployed and project loading should now be working as expected. If you are still experiencing issues, you can force refresh your browser or application (CTRL+R on Windows / CMD+R on Mac) to ensure things are loaded from the deployed fix.
- resolved Sep 29, 2022, 01:15 PM UTC
After monitoring, we can confirm that the fix is working as expected and is rolled out to all users.
- postmortem Sep 29, 2022, 01:18 PM UTC
We identified a step in our deployment process which was formerly automated, and thus missed in our deployment earlier this morning. We’ve taken next steps to ensure the step is added to a review checklist so it won’t be missed again in future deployments. Moving forward, we will aim to automate this step again to prevent future issues stemming from mismatched deployment versions.