Hive incident
Users who utilize "Zscaler" software are experiencing loading issues
Hive experienced a minor incident on March 16, 2023 affecting Web Application and Desktop Application and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 16, 2023, 10:30 PM UTC
We are currently investigating this issue.
- identified Mar 16, 2023, 10:56 PM UTC
We have identified the issue and can confirm that this issue is limited to users using zscaler. We are taking steps to resolve the issue.
- identified Mar 16, 2023, 11:04 PM UTC
We've identified the root cause as being "Zscaler" software. If you're experiencing issues loading Hive and use "Zscaler", contact your IT Team or Zscaler admin ASAP to ask them to assist in unblocking the following domain: prod-gql.hive.com Your IT admins can submit a ticket to Zscaler at this URL: https://help.zscaler.com/submit-ticket
- monitoring Mar 16, 2023, 11:23 PM UTC
We've confirmed the issue is limited to Zscaler customers. If you are using Zscaler and are having issues loading Hive, please do the following: (1) If possible, add the following URLs / domains to your Zscaler allow list (see steps here: https://help.zscaler.com/zia/adding-urls-allowlist): https://prod-gql.hive.com https://prod-gql.hive.com/graphql (2) Contact your IT Team or Zscaler admin to submit a ticket with Zscaler at the following URL: https://help.zscaler.com/submit-ticket If the above steps do not lead to resolution, please contact us through https://help.hive.com live chat or email [email protected]
- resolved Mar 17, 2023, 12:36 AM UTC
This issue should be resolved with your Zscaler configuration - please refer to the previous update on steps to resolve.