Hive incident

Issue with action loading in Kanban layouts, Proofing and Portfolio Views.

Minor Resolved View vendor source →

Hive experienced a minor incident on May 19, 2023 affecting Web Application and Desktop Application and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2023, 04:09 PM UTC
Resolved
May 19, 2023, 05:36 PM UTC
Duration
1h 27m
Detected by Pingoru
May 19, 2023, 04:09 PM UTC

Affected components

Web ApplicationDesktop ApplicationMobile Application

Update timeline

  1. identified May 19, 2023, 04:09 PM UTC

    We have identified an issue that results in failure of loading action cards in Kanban layouts, Proofing and Portfolio Views for some users. Steps to mitigate have been implemented and this update should remediate impacted data. An update will follow once the mitigations steps are completed.

  2. identified May 19, 2023, 04:28 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 19, 2023, 04:37 PM UTC

    We've mitigated the issue across all existing instances of bad data, and have stood up a temporary recurring script to patch any new instances of bad data. In most cases, loading should be resolved for anyone affected. We are currently confirming a root cause fix to be deployed to fully resolve the issue and prevent future instances of bad data which lead to these loading issues.

  4. monitoring May 19, 2023, 05:08 PM UTC

    The fix has been implemented and rolling out in all instances. We are continuing to monitor to ensure no instances of new bad data occur.

  5. resolved May 19, 2023, 05:36 PM UTC

    Confirmed the fix is working as expected. No new instances of bad data are occurring. All instances of failed action view loading are now resolved.