Hive incident
Cloud Services Provider Outage impacting Hive Services
Hive experienced a minor incident on June 13, 2023 affecting Web Application, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 13, 2023, 08:38 PM UTC
An outage with one of Hive's cloud services providers (Amazon Web Services) is leading to partial outage with Hive services. We can confirm that the following Hive services are impacted and will update the list as we confirm further: Hive University, Forms, Export services, thumbnail previews, certain auth services. We are working to establish alternative routes to recovery as these services are cloud provider dependent.
- monitoring Jun 13, 2023, 08:57 PM UTC
Hive's cloud provider (AWS) identified the root cause of the issue and has been actively working towards full resolution. We are now observing sustained recovery of the error rates across our impacted services, but will need to monitor for additional time before we can confirm full recovery level.
- monitoring Jun 13, 2023, 09:11 PM UTC
We are seeing massively reduced error rates on impacted services and will continue to monitor towards full resolution.
- resolved Jun 13, 2023, 09:56 PM UTC
This incident has been resolved.