Hive experienced a critical incident on August 24, 2023 affecting Web Application and Desktop Application, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2023, 11:05 PM UTC
We are currently investigating an issue where the Hive web and desktop app fails to load on a page refresh.
- identified Aug 24, 2023, 11:12 PM UTC
We've identified the issue and are in the process of rolling back changes which caused it.
- monitoring Aug 24, 2023, 11:20 PM UTC
We have rolled back to a redundant instance of our application while the deployment changes are rolling back. The application should now load, but there may be partial impact in performance.
- monitoring Aug 24, 2023, 11:47 PM UTC
The deployment has been fully reverted and both web and desktop should now load without issue. If you're experiencing issues, try force refreshing your browser/app (ctrl+R on Windows, cmd+R on Mac).
- resolved Aug 24, 2023, 11:59 PM UTC
The incident has been resolved. Initial loading is working, and performance impact from the switchover has stablized.