Hive incident

Delayed data refreshes in Analytics

Minor Resolved View vendor source →

Hive experienced a minor incident on February 12, 2024 affecting Data Processing, lasting 6h 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2024, 04:42 PM UTC
Resolved
Feb 12, 2024, 11:24 PM UTC
Duration
6h 42m
Detected by Pingoru
Feb 12, 2024, 04:42 PM UTC

Affected components

Data Processing

Update timeline

  1. identified Feb 12, 2024, 04:42 PM UTC

    An upstream update to Analytics has resulted in data refreshes being delayed. We are working towards resolving via rollback - data is still accurate, but note the timestamp for last refresh time from Analytics UI to understand when it was most recently synced.

  2. monitoring Feb 12, 2024, 08:39 PM UTC

    We have seen successful data refreshes and are monitoring for scenarios where failures occur. For the moment, most data should remain up to date.

  3. resolved Feb 12, 2024, 11:24 PM UTC

    This incident has been resolved.