Hive incident

Increased Error Rates across Hive services

Notice Resolved View vendor source →

Hive experienced a notice incident on October 4, 2023 affecting Web Application and Desktop Application and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2023, 01:05 AM UTC
Resolved
Oct 04, 2023, 02:22 AM UTC
Duration
1h 16m
Detected by Pingoru
Oct 04, 2023, 01:05 AM UTC

Affected components

Web ApplicationDesktop ApplicationMessaging and NotificationsMobile ApplicationPublic API Services

Update timeline

  1. investigating Oct 04, 2023, 01:05 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 04, 2023, 01:06 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 04, 2023, 01:40 AM UTC

    We've mitigated the spike in timeout errors, but continue to see lingering timeouts. We are continuing to investigate and will keep mitigations in place until source issue is confirmed.

  4. investigating Oct 04, 2023, 02:01 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 04, 2023, 02:03 AM UTC

    Error rates have zeroed out over the past 20 minutes. We will continue to monitor and assess next steps. All services are operational.

  6. monitoring Oct 04, 2023, 02:04 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 04, 2023, 02:22 AM UTC

    This incident has been resolved.