Hive incident

Degraded database performance impacting load speed

Minor Resolved View vendor source →

Hive experienced a minor incident on August 1, 2024 affecting Web Application and Mobile Application, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2024, 12:46 PM UTC
Resolved
Aug 01, 2024, 02:53 PM UTC
Duration
2h 6m
Detected by Pingoru
Aug 01, 2024, 12:46 PM UTC

Affected components

Web ApplicationMobile Application

Update timeline

  1. identified Aug 01, 2024, 12:46 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Aug 01, 2024, 01:15 PM UTC

    A fix is being deployed now. We expect performance to return to normal for most application areas shortly. We will update and monitor once deployed.

  3. identified Aug 01, 2024, 01:50 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 01, 2024, 02:12 PM UTC

    We are seeing improved (but still degraded) performance. Backed up database operations are clearing up and we are monitoring + working to further get back to full performance.

  5. resolved Aug 01, 2024, 02:53 PM UTC

    This incident has been resolved.