Hiro experienced a critical incident on November 18, 2025 affecting platform.hiro.so, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:00 PM UTC
We are investigating an issue with the Platform Frontend service that began at Nov 18, 2025, 8:00 AM ET. Additional information will be shared once it becomes available.
- monitoring Nov 18, 2025, 01:23 PM UTC
The issue has been identified as a Cloudflare network outage. We will continue to monitor the situation as Cloudflare remediates the issue. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 02:20 PM UTC
Cloudflare's outage is still impacting Hiro services. We will continue to monitor the situation to ensure our services are restored as soon as Cloudflare's incident is resolved.
- monitoring Nov 18, 2025, 03:11 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 04:58 PM UTC
This incident has been resolved.