Hiro incident

Platform Backend Errors

Major Resolved View vendor source →

Hiro experienced a major incident on December 12, 2025 affecting Backend, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 04:17 PM UTC
Resolved
Dec 12, 2025, 04:22 PM UTC
Duration
5m
Detected by Pingoru
Dec 12, 2025, 04:17 PM UTC

Affected components

Backend

Update timeline

  1. investigating Dec 12, 2025, 04:17 PM UTC

    We are investigating an issue with the Platform Backend service that began at Dec 12, 2025, 11:17 AM ET. Additional information will be shared once it becomes available.

  2. resolved Dec 12, 2025, 04:25 PM UTC

    This incident has been resolved.