Hiro incident

Platform Backend Outage

Critical Resolved View vendor source →

Hiro experienced a critical incident on February 7, 2026 affecting Backend, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2026, 01:55 AM UTC
Resolved
Feb 07, 2026, 04:34 AM UTC
Duration
2h 39m
Detected by Pingoru
Feb 07, 2026, 01:55 AM UTC

Affected components

Backend

Update timeline

  1. investigating Feb 07, 2026, 01:55 AM UTC

    We are investigating an issue with the Platform API service that began at Feb 6, 2026, 8:55 PM ET. Additional information will be shared once it becomes available.

  2. resolved Feb 07, 2026, 04:34 AM UTC

    This incident has been resolved.