Hint Health experienced a major incident on May 23, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 23, 2025, 05:35 PM UTC
Between 09:52 PT and 10:18 PT, our authentication vendor experienced an issue that resulted in errors during login attempts as well as session refreshes. As a result, customers were unable to sign in or continue using the app once their session tokens expired after the standard 15-minute window. At 10:18 PT, our vendor deployed a fix that restored normal authentication functionality. We are working with the vendor to understand the root cause and will provide a detailed update shortly on our status page.