Hint Health experienced a major incident on July 18, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 18, 2023, 05:38 AM UTC
At around 1:50pm PST our system reported high load that triggered our automated monitoring. The team responded and after some investigation found that a partner was overloading our system by accessing a resource intensive endpoint at high volumes. Hint responded by contacting the partner and temporarily rate-limiting their access.