Hint Health incident

Inability to use the app for current users

Notice Resolved View vendor source →

Hint Health experienced a notice incident on November 19, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2024, 08:30 PM UTC
Resolved
Nov 19, 2024, 07:00 PM UTC
Duration
—
Detected by Pingoru
Nov 19, 2024, 08:30 PM UTC

Update timeline

  1. resolved Nov 19, 2024, 08:30 PM UTC

    During a recent release aimed at performance improvement, we observed an unexpected disruption at 10:56 AM PT. Active users with expired authentication tokens were affected and redirected to a 401 error page, temporarily limiting their ability to use our app. This issue was an unintended side effect of the new release, which inadvertently overlooked the automatic refresh of expired tokens for these users. Our team has since addressed and rectified this problem by 11:23 AM PST.