Hint Health incident

Maintenance page shown outside of maintenance window

Critical Resolved View vendor source →

Hint Health experienced a critical incident on October 6, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2021, 05:23 PM UTC
Resolved
Sep 27, 2021, 04:00 PM UTC
Duration
—
Detected by Pingoru
Oct 06, 2021, 05:23 PM UTC

Update timeline

  1. resolved Oct 06, 2021, 05:23 PM UTC

    Our applications load balancer (Amazon AWS ALB) was not responding to DNS requests, causing our heartbeat monitor to erroneously mark some web-server endpoints as unavailable and redirect to the application maintenance page. We escalated the issue to our hosting provider (Aptible) who escalated the issue to Amazon. This caused an outage end user access from 9:11am to 9:54am PST (direct API access for partners was unaffected). We're following up with Aptible and AWS about long term remediation steps.