Hint Health experienced a major incident on October 13, 2022 affecting HintOS App, lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
HintOS App
Update timeline
- identified Oct 13, 2022, 04:18 PM UTC
We've identified the issue with a partner causing significant database performance issues. We have a solution in place and expect the performance issue to be fixed shortly.
- monitoring Oct 13, 2022, 04:20 PM UTC
The root cause has been addressed, early indications are that performance is returning to normal.
- resolved Oct 13, 2022, 07:55 PM UTC
This has been resolved.