Hint Health incident

Sign-In Issue: Service Degradation with Authentication Provider

Critical Resolved View vendor source →

Hint Health experienced a critical incident on July 7, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2023, 05:30 AM UTC
Resolved
Jul 06, 2023, 05:30 PM UTC
Duration
—
Detected by Pingoru
Jul 07, 2023, 05:30 AM UTC

Update timeline

  1. resolved Jul 06, 2023, 06:12 PM UTC

    Between 10:30am PST and 10:39 PST, users experienced difficulties signing in to Hint applications due to a service degradation with our authentication provider. We understand the impact this has had on your ability to access our services and apologize for the inconvenience caused and we appreciate your patience and understanding. Our team is actively collaborating with our authentication provider to investigate the root cause of this issue. We are working diligently to identify the necessary measures to prevent similar incidents from occurring in the future.