Hint Health experienced a major incident on November 14, 2023 affecting HintOS App, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
HintOS App
Update timeline
- identified Nov 14, 2023, 04:31 PM UTC
We're experiencing a production outage caused by a failure in our Redis database. The root cause is unknown, and we're unable to restart the database through our hosting provider for unknown reasons. Our hosting provider (Aptible) is working with us to resolve the issue.
- resolved Nov 14, 2023, 04:37 PM UTC
The database was able to be restarted and we're now seeing normal Application operations.