Highway incident

Twilio - SMS Delivery Failures Impacting Carrier Login

Highway experienced a notice incident on April 22, 2025 affecting External API and Broker Web Application, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started: Apr 22, 2025, 12:27 PM UTC
Resolved: Apr 22, 2025, 03:34 PM UTC
Duration: 3h 7m
Detected by Pingoru: Apr 22, 2025, 12:27 PM UTC

Affected components

External APIBroker Web Application

Update timeline

monitoring Apr 22, 2025, 12:27 PM UTC

Our provider for SMS is currently experiencing issues, which you can see below. https://status.twilio.com/#development Until this is resolved a subset of carriers leveraging SMS may be unable to login
resolved Apr 22, 2025, 03:34 PM UTC

This incident is now resolved and SMS messages should be delivered successfully. https://status.twilio.com/#development