Highlight.io experienced a minor incident on January 24, 2024, lasting 21h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jan 24, 2024, 07:57 PM UTC
We experienced intermittent issues with out private graph (api for loading data) and a slight delay in data ingest. We have the root cause identified and are working on a fix.
- monitoring Jan 24, 2024, 08:03 PM UTC
We've corrected the database issue that was causing our data api to be down. No customer data has been lost. We're now monitoring catching up on the data ingestion backlog.
- resolved Jan 25, 2024, 05:11 PM UTC
The data delay is fully resolved.