Highlight.io incident

Delayed sessions ingest

Minor Resolved View vendor source →

Highlight.io experienced a minor incident on February 21, 2024, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2024, 11:44 PM UTC
Resolved
Feb 22, 2024, 01:00 AM UTC
Duration
1h 15m
Detected by Pingoru
Feb 21, 2024, 11:44 PM UTC

Update timeline

  1. monitoring Feb 21, 2024, 11:44 PM UTC

    At 14:30 PT we've identified a bad release that has caused us to fail to upload session data to S3, resulting in a backlog of session data. We're deploying the fix now and are processing the data backlog.

  2. monitoring Feb 21, 2024, 11:59 PM UTC

    We're catching up on the backlog of session replay data now.

  3. resolved Feb 22, 2024, 01:00 AM UTC

    We've caught up on all backlogged sessions.