Highlight.io incident

Delayed sessions and errors ingest

Minor Resolved View vendor source →

Highlight.io experienced a minor incident on June 11, 2024, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2024, 03:35 PM UTC
Resolved
Jun 12, 2024, 04:14 PM UTC
Duration
1d
Detected by Pingoru
Jun 11, 2024, 03:35 PM UTC

Update timeline

  1. investigating Jun 11, 2024, 03:35 PM UTC

    We're experiencing ingest delays of sessions and errors since 10:30pm last night.

  2. investigating Jun 11, 2024, 09:36 PM UTC

    We've identified a sudden spike in session data as the root cause and are catching up. ETA on full catch up by 18:00 PT.

  3. resolved Jun 12, 2024, 04:14 PM UTC

    We're all caught up and released a fix to the underlying issue.