Highlight.io incident

Delayed session and error ingest

Minor Resolved View vendor source →

Highlight.io experienced a minor incident on August 22, 2024, lasting 5h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 03:56 PM UTC
Resolved
Aug 22, 2024, 09:55 PM UTC
Duration
5h 58m
Detected by Pingoru
Aug 22, 2024, 03:56 PM UTC

Update timeline

  1. investigating Aug 22, 2024, 03:56 PM UTC

    We're investigating delayed ingest in our main processing queue.

  2. investigating Aug 22, 2024, 04:15 PM UTC

    We've corrected blocking in our postgres table causing the ingest delay. We're now catching up on the backlog.

  3. resolved Aug 22, 2024, 09:55 PM UTC

    All data is ingested as of 11am PT.